The Wireless Access Point is pre-configured from the factory and does not require any changes. The cable should be connected to your existing internet connection via the CAT5 cable provided in the box. It should be connected to the WAN port on the TP-LINK® router and to an open LAN port on your existing router.
Yes, most home routers are compatible with the Ion™ System Control. If you have any issues connecting to your home router, your dealer can recommend a router or supply you a TP-Link wireless router. The Ion™ System Control only supports WPA2 personal or open encryption. If your router supports WPA2, consider replacing your router or ordering the TP-Link Wireless Access Point from your dealer.
You should not use the Wireless Access Point as a connection for anything but the Ion™ System control. Do not connect any device to the LAN ports on the back of the TP-LINK® Wireless Access Point.
The Wireless Access Point has been configured to specific settings to ensure reliable connectivity to your Ion™ System Control. To maintain proper functionality and reliability, the administrator functions are not available to the home owner.
No, the remote access functionality is available free of charge.
Go to the Menu, touch the Down Arrow, and select Wireless. Touch the Enabled button, and then touch Setup a Wi-Fi Connection. Next, touch "scan for available access points". Select the desired network or if using the TP-Link Wireless Access Point, look for a network name called "MyHVACXXXXXX", where the X's are the last 6 digits of the Wireless Access Point's MAC address. Next, touch the white blank to enter the encryption key. The encryption key is printed on a sticker located on the bottom of the Wireless Access Point. You will see a message on the control telling you if the Ion™ System Control has connected.
Go to the Menu, touch the Down Arrow, and select Wireless. Next, touch View Remote Access Status to see the Network Status and the My Ion™ Server status. The Network status will display Connected if the Ion™ System Control is connected to the local Wireless Access Point.
There are applications available for the iPad®, iPhone®, Android™, PC and Mac®. The My Ion™ app is available for these devices.
Version requirements for smart phones are shown in the app download area of the Apple App Store® and Google Play™ Store.
Yes, the Apple® mobile app is compatible with the iPod touch® (3rd generation and above).
Adobe® AIR® is required for the PC and Mac apps. Go to http://get.adobe.com/air/ to download Adobe AIR and to view the system requirements.
You may see the following screen when you try to update the My Ion™ desktop app:
To fix this issue you will need to uninstall your current version of the My Ion™ desktop app, and then install the latest version.
Once you have uninstalled your current version of the My Ion™ desktop app, install the latest version by doing the following:
Visit the Downloads page. There are instructions below the banner with links explaining which software to download for your particular device.
The easiest way to view the weather forecast is to touch the weather icon on the Home screen as displayed when you walk up to the control. If you are in the menu and weather screen, there is an option to view the forecast there as well. Ensure you have gone to the weather screen to enter the zip code and verify the control is connected to the internet. May take up to 10 minutes before weather is displayed. The location for weather data is based on this zip code and not the address you entered under location during account creation or if you Edit Location Information under the My Locations tab on the website.
Visit the home page and sign in at the bottom of the screen.
Visit the Registration page. Enter the required information on each page. To find this required information, on the wall control, go to the Menu, touch the down arrow, and then select Wireless. On the wireless screen, touch My Ion™ registration info to access the Serial Number, MAC Address, and PIN.
Visit the Forgot Password page. You will see a screen that will ask for your username or e-mail address. Submitting this information will request an e-mail that will be sent to you with instructions to reset or update your password. The password email is sent to the email address you used when you set up the account.
Before you update any of your account information, you will need to log in to your account.
Log in to your account via the website. Click on My Locations tab. In the area with the gray background, at the bottom of the screen, there is a label for Notification Preferences. Click on the link below labeled Edit Notification Preferences. On the next screen, select the desired notification types by checking the boxes. When you are finished making changes, click on Update, in the bottom right-hand corner of the page.
Log in to your account via the website. Click on My Locations tab. In the area with the gray background, at the bottom of the screen, there is a label for Notification Preferences. Click on the link below labeled Edit Notification Preferences. On the next screen, there are two different e-mail contacts available. Enter the e-mail address or addresses where you'd like to receive notifications. When you are finished making changes, click on Update, in the bottom right-hand corner of the page.
There are possible conditions when the time stamp on a notification can be off by an hour. This sometimes occurs if a notification is posted around the top of any hour, and there's a slight mismatch between the clock in the Ion™ System Control and the web server clock. This does not affect any other function of the Ion™ System Control, or the web applications, other than the notification time stamp being off by an hour.
Log in to your account via the website. Click on My Locations tab. In the area with the gray background, you will see the temperature settings for heating and cooling, along with the current temperature and humidity readings. If using the mobile app, touch Features on the top left corner of the main screen. The current time stamp is shown at the bottom of the dropdown list.
Log in to your account via the website. Click on My Locations tab. In the area with the gray background, above the Recent Notifications, there is an orange button labeled Change Settings. Click on this button and an application will open in a pop up window which will appear just like the control on your wall. Make any desired adjustments then click on Menu, scroll down, and click on Sync.
If the time shown on your status screen isn't up to date, click on the refresh button to update the screen. If the information cannot be updated, verify if the control is connected to the internet.
Call the customer care center at 1-877-591-8908
Both the time zone and enabling time synchronization must be done before time synchronization will begin. Once both steps are done, the time on the wall control will synchronize with the web time based on the time zone selected. This is located on the control in the menu under Time/Date
If you've entered your password incorrectly too many times, you'll be required to reset your password. This is done via the website, not via the smart phone app. Click on the Forgot Password link in the login area of the remote access website. A temporary password will be e-mailed to your address used to create your account.
On the login screen of the app, touch or click on Demo in the lower left-hand side of the screen. You won't have access to your control, but you can see some of the menu screens and access features like photo export and scheduling, which can be uploaded to your control via USB.
On the login screen of the app, touch or click on Demo in the lower left-hand side of the screen. You won't have access to your control, but you can see some of the menu screens and access some features.
You'll need to use the desktop app to format the picture so it can be saved to a MicroSD® card and then uploaded to the wall control. If you don't have a Wi-Fi control, or if you don't have a user account, click on Demo in the lower left-hand side of the screen to use a demo of the app. When in Demo mode, you can create a schedule and format a screen saver picture, for use on your control.
If you have an *VH8 heat pump, it is designed to work down to 10°F. Below that, the compressor won't start. There's nothing wrong with the unit, this is just a design limitation. If you don't have an *VH8 heat pump, there may be a temperature limit that has been set because the heat pump is not as effective as your back up heat source. This is set by the installer.
We have tested a few range extenders that may be used with your Wi-Fi enabled wall control.
New software upgrades include automatic time synchronization with the Internet; the time zone may not be set correctly.
On the wall control, select the “time / date” option in the setup menus.
Select “set time zone”.
Choose the appropriate time zone, and select “save”.
From the "time / date" menu, you can also disable time synchronization, manually adjust time and date when the synchronization is disabled, and setup daylight savings time preferences.
Try these steps in this order:
The My Ion™ application downloads the latest information for all systems and locations associated with that account when you first log in to give you quick access to that information. This includes all Notifications that have not been deleted. If the log in process is taking a long time, it is likely being caused by a large number of old Notifications being loaded.
To speed up login's, delete older Notifications, or any Notifications that are no longer needed. Click on the check marks to the left of the Notifications to select those for deletion, and then click on Delete Selected. To delete all Notifications, click on Select All, and then click on Delete Selected. You can set the maximum number of notifications that are saved and selecting the desired number for the list. For accounts with multiple locations, smaller numbers result in a faster page loading on the website.